In case of any questions, please contact the Raïm team on working days (from 10:00h to 17:00h) by phone: +371 26124514 or e-mail: [email protected]
Privacy policy
This privacy policy informs about the privacy practices and principles of personal data processing in relation to Raim Gourmet SIA, registration no: 40203525709, legal address: Hospitāļu iela 8-36, Rīga, LV-1013, (hereinafter we) website www.raim.lv and for the services it provides.
The website www.raim.lv operates and is maintained in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and which repeals Directive 95/ 46/EC (General Data Protection Regulation), July 5, 2018 for the Law on the Processing of Personal Data and other legal acts in the field of personal privacy and data processing.
We inform you that we process your personal data only if you choose to provide us with your personal data. We provide you with transparent and fair processing of your personal data, and we also take care of your privacy and personal data security.
1. What information do we collect?
1. 1. We collect personal data that you voluntarily provide to us through e-mail, web-based questionnaires and other direct communications with you.
1. 2. When placing an order, you must provide your first name, last name, contact information, shipping address, billing information, and other information you wish to provide to ensure a more successful shopping experience.
1. 2. When placing an order, you must provide your first name, last name, contact information, shipping address, billing information, and other information you wish to provide to ensure a more successful shopping experience.
2. Why and how do we use the collected personal data?
2. 1. We may use the personal data we obtained to provide you with the goods, services and information you request, process your orders and complete the necessary documents, provide you with effective customer support, help prevent threats or fraudulent activities, send you informational messages if you have unequivocally agreed to receive such in compliance with the requirements of regulatory acts.
2. 2. We may transfer your information to third parties as far as it is necessary to fully ensure the quality of the service, comply with the requirements of regulatory acts, cooperate with supervisory authorities, help prevent criminal activities and protect the legal rights of us, you and others.
2. 2. We may transfer your information to third parties as far as it is necessary to fully ensure the quality of the service, comply with the requirements of regulatory acts, cooperate with supervisory authorities, help prevent criminal activities and protect the legal rights of us, you and others.
2.2.1. Payment processing is provided by the payment platform makecommerce.lv. Therefore, our company transfers the personal data necessary for payment execution to the platform owner, Maksekeskus AS.
3. How do we protect personal data?
3. 1. We use various technical and organizational security measures to protect your personal data. Your personal data is available to a limited number of people, only authorized persons.
4. How long do we store personal data?
4. 1. We store your personal data for as long as we need them in accordance with the purpose of their acquisition and as permitted or determined by the requirements of regulatory acts.
4. 2. The storage of personal data is immediately terminated if the withdrawal of consent to the storage of your personal data has been received.
4. 2. The storage of personal data is immediately terminated if the withdrawal of consent to the storage of your personal data has been received.
5. What are cookies and how do we use them?
5. 1. Cookies are small text files that the websites you visit save on your computer. They are used to ensure the functioning of the websites, as well as to provide information to the website owners.
5. 2. This website can set the following cookies:
5. 2. 1. Functional cookies. These cookies are necessary for you to be able to navigate our website and use its functions. Without these cookies, we cannot provide the services you request, such as shopping cart functionality.
5. 2. This website can set the following cookies:
5. 2. 1. Functional cookies. These cookies are necessary for you to be able to navigate our website and use its functions. Without these cookies, we cannot provide the services you request, such as shopping cart functionality.
5. 2. 2. Google Analytics cookies. These cookies are used to obtain visit statistics of our website. We use this information to improve website performance and advertising efforts.
5. 2. 3. Targeted advertising tool cookies. These cookies are used to increase the effectiveness of advertising and to display advertisements that are likely to be of most interest to you.
5. 2. 3. Targeted advertising tool cookies. These cookies are used to increase the effectiveness of advertising and to display advertisements that are likely to be of most interest to you.
6. How to refuse cookies?
6. 1. To refuse receiving cookies, you can use the private browsing mode provided by most browsers (private window, incognito window or InPrivate window). Any cookies created while in private browsing mode are deleted as soon as you close all browser windows.
6. 2. To opt-out of the collection and use of information necessary for the display of targeted advertising, you can use the free tool Your Online Choices or YourAdChoices.
6. 2. To opt-out of the collection and use of information necessary for the display of targeted advertising, you can use the free tool Your Online Choices or YourAdChoices.
7. Your rights in relation to your personal data
7. 1. If you are a data subject under the EU GDPR (for example, you are an EU citizen and you provide us with your personal data), you have the following rights in relation to your personal data:
7. 1. 1. Right to access information. You have the right to receive information about why and how your personal data is processed. You have the right to receive, free of charge, a copy of your personal data held by us in a commonly used electronic format;
7. 1. 2. Right to rectification. You have the right to have inaccurate or incomplete personal data corrected or supplemented without unreasonable delay;
7. 1. 1. Right to access information. You have the right to receive information about why and how your personal data is processed. You have the right to receive, free of charge, a copy of your personal data held by us in a commonly used electronic format;
7. 1. 2. Right to rectification. You have the right to have inaccurate or incomplete personal data corrected or supplemented without unreasonable delay;
7. 1. 3. The right "to be forgotten". You have the right to withdraw your consent to the processing of personal data and to have your personal data deleted without undue delay as soon as the data is no longer necessary to provide the services you requested and to comply with the requirements of regulatory acts;
7. 1. 4. The right to restrict processing. You have the right to obtain the restriction of the processing of your personal data if you object to it and we have no legitimate grounds to continue the processing, if you dispute the accuracy of the data, if the processing is unlawful or if you request to bring, exercise or defend legal claims;
7. 1. 5. The right to object. You have the right to object to data processing at any time, unless it is necessary for a task carried out in the public interest or there is an indisputably legal basis for the processing;
7. 1. 6. The right to submit a complaint to the supervisory authority (in Latvia – State Data Inspectorate).
7. 1. 4. The right to restrict processing. You have the right to obtain the restriction of the processing of your personal data if you object to it and we have no legitimate grounds to continue the processing, if you dispute the accuracy of the data, if the processing is unlawful or if you request to bring, exercise or defend legal claims;
7. 1. 5. The right to object. You have the right to object to data processing at any time, unless it is necessary for a task carried out in the public interest or there is an indisputably legal basis for the processing;
7. 1. 6. The right to submit a complaint to the supervisory authority (in Latvia – State Data Inspectorate).
8. Conclusion
8. 1. By using the services of our online store and purchasing goods, you agree to the processing and storage of your personal data.
8. 2. We invite you to familiarize yourself with the personal data processing regulations on the following websites:
8. 2. 1. https://eur-lex.europa.eu/legal-content/LV/TXT/?uri=CELEX%3A32016R0679
8. 2. 2. https://likumi.lv/ta/id/300099-fizisko-personu-datu-apstrades-likums
8. 3. We draw your attention to the fact that the Privacy Policy may be changed/supplemented according to the requirements of current regulations, so we invite you to make sure that you are familiar with the current version.
8. 2. We invite you to familiarize yourself with the personal data processing regulations on the following websites:
8. 2. 1. https://eur-lex.europa.eu/legal-content/LV/TXT/?uri=CELEX%3A32016R0679
8. 2. 2. https://likumi.lv/ta/id/300099-fizisko-personu-datu-apstrades-likums
8. 3. We draw your attention to the fact that the Privacy Policy may be changed/supplemented according to the requirements of current regulations, so we invite you to make sure that you are familiar with the current version.
8. 4. The privacy policy was last changed on March 14, 2024.